Citizens Launches Advanced WiFi, powered by Plume HomePass

Press Release

Citizens Telephone Cooperative (Citizens) recently announced a new WiFi offering designed to give customers control over their home Internet network.

Marketed as Citizens Advanced WiFi, this new suite of services — powered by Plume® HomePass™– leverages adaptive WiFi and provides customers with an easy-to-use app for managing their home network, which includes monitoring of data usage, setting parental controls, and access permissions for devices, creating guest logins, and more.

The system guards against cyber threats, can block unwanted content, and through sophisticated Artificial Intelligence, can immediately identify and lock down any infected devices to prevent them from infecting the wider home network. The system also provides peace-of-mind by leveraging WiFi-enabled devices to detect motion within the home through the Sense™ service.

“This product has features that many of our customers have been asking for. We are so excited to offer Advanced WiFi powered by Plume HomePass.” stated Lori Saltus, EVP of Citizens Customer Relations and Marketing.

The iconic Plume-designed pods eliminate hard-wired devices throughout the home and the system continually optimizes to adjust to the unique needs of every home and every device to serve the best Internet signal possible. From the HomePass app, the owner can view the ‘health’ of their network, monitor usage, set priorities for devices, and much more. Citizens’ Advanced WiFi is designed to adjust to the activity to deliver in-home
performance beyond the capabilities of standard WiFi systems.

For more information about Citizens’ Advanced WiFi, visit, call Citizens at 540.745.2111 or 276.637.6485.

Citizens is a member-owned Cooperative providing telephone, Internet, and TV to Floyd County and surrounding communities for over 100 years. Citizens also offers symmetrical business Ethernet, IT Solutions, as well as Citizens Medical Alert. Citizens is located at 220 Webbs Mill Road in Floyd. Lobby hours are 8am-6pm Monday – Friday; 9am – 1pm on Saturday.

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