Jio Harnesses Plume’s Cloud Platform to Bring Best-In-Class In-Home Experiences to Consumers in India
MUMBAI, INDIA, AND NETWORK X, PARIS – October 25, 2023 – Reliance Jio Infocomm Limited, India’s largest telecom network, today announced a partnership with consumer experience pioneer Plume® to provide market-leading smart home and small business services to its subscribers across India. This partnership will deliver state-of-the-art solutions, through Plume’s highly scalable cloud platform, to approximately 200 million premises in India.
Jio specializes in meeting the digital needs of customers based in India, providing fixed-line and wireless services delivered through the cloud, with all the infrastructure hosted in the country. For this purpose, Jio has built world-class JioFiber and JioAirFiber networks, designed to deliver reliable and high-speed internet and entertainment services to every home in the country.
With this new partnership, Jio will deploy HomePass® and WorkPass® consumer services enabled by Plume’s AI-powered and cloud-based platform, including whole-home adaptive WiFi, connected device and application performance optimization, cyberthreat protection for connected devices, advanced parental controls, WiFi motion sensing, and more. Access to Plume’s Haystack® Support and Operations Suite will enable Jio’s customer support and operations teams to identify, analyze, and act faster on performance-related issues, find and isolate the location of network faults, and monitor the overall customer experience.
“As we continue to expand our portfolio of connected home services, it is critical for Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,” said Mathew Oommen, President of Reliance Jio. “With scalable and leading-edge platforms from partners like Plume, Jio will continue to strengthen and enhance our connected home service offers and experience.”
“The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” said Adrian Fitzgerald, Chief Revenue Officer of Plume. “We are thrilled to help Jio deliver unique and highly personalized in-home digital experiences to its customers across India and support the company in the next chapter of its growth journey.”
About Reliance Jio Infocomm Limited
Reliance Jio Infocomm Limited (“Jio”), a subsidiary of Reliance Industries Limited (“RIL”), has built a world-class all-IP data strong future-proof network with the latest 4G LTE technology. It is the only network conceived and born as a Mobile Video Network from the ground up and supporting Voice over LTE technology. It is future-ready and can be easily upgraded to support even more data, as technologies advance on to 5G, 6G, and beyond.
Jio will bring transformational changes in the Indian digital services space to enable the vision of Digital India for 1.2 billion Indians and propel India into global leadership in the digital economy. It has created an eco-system comprising of network, devices, applications and content, service experience, and affordable tariffs for everyone to live the Jio Digital Life. As part of its customer offers, Jio has revolutionized the Indian telecom landscape by making voice calls for Jio customers absolutely free, across India, to any network, and always. Jio makes India the highest quality, most affordable data market in the world so that every Indian can do Datagiri.
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